Reference

How logic69 Handles Your Personal Information

This Privacy Policy explains what data we collect when you open an account or make a deposit via DANA, OVO, or GoPay, how we use it, and what rights you hold over it.

Account Data ProtectedDANA, OVO, GoPay Payment DataYour Rights, Clearly StatedContact Us Any Time
logic69 How logic69 Handles Your Personal Information
HOW WE PROTECT DATA

Our Data Handling and Security Practices

We apply encryption to data in transit and at rest, so your account credentials and payment records are not readable in plain text. Our internal access controls mean only authorised staff can view account-level data, and those accesses are logged. We review our data practices when our systems change or when applicable rules in Indonesia are updated.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can adjust cookie preferences through your browser settings at any time.

Account Security

Login attempts trigger OTP verification to your registered number. If we detect an unfamiliar device or location, we may ask you to re-verify before allowing account access.

Data Retention

Active account data is kept while your account is open. After closure, we retain the minimum required records for the period set by applicable rules, then delete or anonymise the rest.

Third-Party Sharing

We share data only with payment processors — DANA, OVO, GoPay — and fraud-prevention services as needed to process your transactions. We do not sell personal data.

REACH OUR TEAM

How to Contact Us About Your Privacy

If you want to access the data we hold on your account, raise a correction request, or ask us to delete your information, our support team handles all privacy-related queries directly. Whether you're writing from Bekasi or anywhere else in Indonesia, the same contact paths apply. We aim to respond to all data requests within a reasonable period and will confirm receipt as soon as your message comes in.

Live Chat Open the chat widget inside your account dashboard. Describe your data request clearly and our team will log it and follow up within the session or by email.
Email Support Send your privacy or data request to our support email address. Include your registered account name so we can locate your record and respond accurately.
Account Help Page The account settings area contains a data and privacy section where you can review what information is linked to your profile and flag items for correction.

Frequently Asked Questions About Your Privacy

These are the questions we get most often about how logic69 handles personal data, what your rights are, and how to act on them. If your question isn't here, contact our support team directly.

We collect your name, email address, date of birth and login credentials on registration. When you transact via DANA, OVO or GoPay, we also log wallet references and transaction IDs.

Yes. Contact our support team via live chat or email, state your request clearly, and we will process it. Some data may be retained for the minimum period required under applicable rules before deletion.

We share data with payment processors — DANA, OVO, GoPay — to complete your transactions and with fraud-prevention services where necessary. We do not sell your personal data to advertisers or data brokers.

Session cookies keep your login active. Analytics cookies help us see which pages load correctly on your device. You can disable non-essential cookies through your browser settings without losing account access.

Go to your account settings page and edit the fields you can update directly. For fields that are locked — such as registered email — contact support with proof of the correct detail and we'll update it.

We keep the minimum records required under applicable rules in Indonesia after your account closes, then delete or anonymise the rest. The exact period depends on the type of data involved.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.