Reference

What You Agree To When You Use logic69

These terms set out the rules that apply to your account on logic69 — how you open it, fund it through DANA, OVO, or GoPay, and what both sides are responsible for.

Account eligibility rulesWallet deposit conditions — DANA, OVO, GoPayWithdrawal and verification stepsAccount suspension policyJurisdiction-dependent access
logic69 What You Agree To When You Use logic69
HOW WE OPERATE

Account Security, Data and Your Rights

These four areas cover how we handle your account data, what security measures apply, and how you can act on your rights under these terms at any time.

Account Security

Your login is protected by OTP verification on each new device. We do not store raw wallet credentials from DANA, OVO, or GoPay — only masked transaction references tied to your account.

Data Retention

We keep account and transaction records for as long as required by applicable rules. You can request a summary of your account data through the support email channel at any time.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. You can manage cookie preferences through your browser, though some features rely on session cookies to function.

Requesting Changes

To update personal details — name, registered mobile number, or linked wallet — raise a request via live chat with account verification ready. Changes to payment wallet types follow a re-verification step.

TERMS CONTACT

How to Reach Us About These Terms

If any part of these terms is unclear, or if you need to raise a concern about your account status, our support team handles term-related queries directly. You can reach us through the channels below. Response times vary by channel and volume, but account-blocking issues are flagged as priority cases.

Live Chat Open the chat widget from any page inside your account. Use this for urgent term queries — account access blocks, verification holds, or wallet deposit disputes.
Email Support Send account-specific term questions to our support address. Include your registered account ID and the wallet type — DANA, OVO, or GoPay — involved in your query.
Help Centre The help centre contains written answers to common term questions, including how withdrawal verification works and what triggers an account review under our rules.

Common Questions About These Terms

These are the questions we get asked most often about how these terms work in practice — covering accounts, wallets, and what happens when something goes wrong.

No. Each person may hold only one active account. Duplicate accounts are detected during wallet verification and may result in suspension of all linked accounts under these terms.

We publish the updated terms on this page. Continuing to use your account after the update date counts as acceptance. We recommend checking this page whenever you notice a change notice in your account dashboard.

The core account terms apply equally regardless of wallet. GoPay, DANA, and OVO each have their own wallet-side rules too — your deposit is subject to both sets of conditions simultaneously.

Unusual login patterns, failed identity verification, suspected duplicate accounts, or deposit activity that does not match your registered profile can each trigger a review under our account security rules.

Submit a closure request through the live chat or support email. We process the request after confirming your identity and clearing any pending withdrawal balance to your registered wallet.

Account data is shared only where required to process your wallet transactions through DANA, OVO, or GoPay, or where applicable law in Indonesia requires disclosure. We do not sell account data commercially.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.